Client Services on My Portal

This is area of the web site allows clients to access their personalised materials and keep track of the medical records we hold on employees. It is also used by our doctors and nurses to download materials, access medical records and submit medical reports.

My Portal personalises for clients:

Health promotion advice
Managers’ Manual
Employees’ Handbook
News on legal cases and changes to legislation
Information on Employee Rights and Consents
Information on holding Medical Records
Client forms
Pre Employment Health Questionnaires

Clients also have online access to My Records, an area that provides restricted access to cases we have reported on or are currently in progress. It contains historic health surveillance reports/ certificates of fitness and recall dates for relevant employees.

Client forms and handbooks

The Managers Manual is provided to all new clients and distributed to managers, to support them when dealing with sickness absence cases. The manual also provides information on procedures to follow, trigger levels for sickness absence and how to access telephone support.

The Employees Handbook is distributed either by a client’s intranet or as a booklet and is designed to inform them of the benefits of the service, and when and how they are able to use it. The handbook also provides health advice in relation to common illnesses and how to access further specialist information.

We tailor our Pre Employment Health Questionnaire’s to each client depending on the issues most relevant to their employees and their working environment. This means each company will have a Pre Employment Health Questionnaire appropriate to their risks, thereby reducing the administration costs incurred by their HR department and our Clinical Services Team. These can be downloaded from My Portal.

To download the forms, handbooks and manuals, please request a guest password by clicking here.

On line health programmes

We provide two on line course to help employees improve their health, which are either accessed from this site using a password or we make them available on your company’s intranet. To review an evaluation copy, please request a guest password by clicking here.

My Records

This area allows you to keep track of the medical records we hold on your employees. You will be able to see who has completed a PEHQ; who has been referred to our Clinical Services Team for a sickness absence management report; what work is in progress and what reports we have sent to you in the past.

HML Clinical Service Team Contact Details

Each client is provided with a Chief Medical Officer, who is their first point of contact. We also provide back up contact details in case of emergencies. These contact details can be accessed using My Portal.

Employee Rights and Consents

Our summary of Employees’ Rights and other advice to HR departments in relation to procedures, consents, medical records and ethics are accessed using My Portal.